Wexham Park Hospital

Wexham Park Hospital 2023-02-04 Person 4 5 0

I missed my appointment and I was able to arrange an appointment for the next day without any issue, my mistake was accepted as simple mistake that can happen and it was much appreciated as it was a simple case of forgetfulness

N/a

Wexham Park Hospital 2023-02-03 Person 5 5 0

The staff were very attentive and very helpful.

All round very good.

Wexham Park Hospital 2023-02-03 Person 5 5 0

They were very polite Listened to what I said about my Hearing Aids and Sorted out the Problem

No everything was fine

Wexham Park Hospital 2023-01-25 Person 5 5 0

Given appointment within two working days as I was struggling with problems Helpful and kind receptionist plus very kind doctor

I do not think you could have helped me any more

Wexham Park Hospital 2023-01-25 Person 5 5 0

Amazing reception staff , seen before appointment time and consultant was very helpful , and very clear

Nothing , apart from maybe hot drinks available given the weather

Wexham Park Hospital 2023-01-17 Person 5 5 0

I was very impressed with the thoroughness of my assessment… and have been very pleased with the results of the tests.

Not really

Wexham Park Hospital 2023-01-17 Person 5 5 0

[name removed] was great. He explained everything in detail to me. He recorded my hearing issues history and gave me a thorough assessment. He talked me through the new aids and took the time to make sure they were set up to meet my individual needs. I’m using the app regularly now and my ability to hear has escalated immensely. I can’t fault the service I received the day I came for my appointment. The staff on the reception were welcoming and helpful. Thank you.

On that day nothing.

Wexham Park Hospital 2023-01-11 Person 5 5 0

My first audiology appointment was just before Christmas arranged through the GP following discussion with the ENT department. The first audio gram was conducted quickly, efficiently and with good explanation. The follow up appointment I had been told of by my GP was for the 5th January. Unfortunately she had made a mistake with the date and I arrived one day early. Despite this the audiologist fitted me into the clinic and gave me a full test and detailed explanation as to what the results showed. He gave me all the time I needed to understand what had happened and why I had the hearing loss. I cannot thank you enough for such a good service.

The only problem arose when I tried to confirm the follow up appointment and I did not understand that the East Berkshire computer cannot talk to EPIC and so there was no record of my appointment showing on EPIC. I didn’t realise I should have checked through King Edward Hospital. This was a minor problem as everyone was so helpful and obliging in order to get me seen and not make an unnecessary extra journey the next day.

Wexham Park Hospital 2023-01-09 Person 5 5 0

I was attended by your Audiologist who was very attentive to my questions and discussed possible treatments in the interim

In the midst of a crisis in the NHS I am very much grateful to have received 1st class treatment Thank you

Wexham Park Hospital 2022-12-05 Person 5 5 0